1. PROVIDER AND CONTACT INFORMATION

1.1. Data about our company ("Provider“):

Business name: GoScooters s. r. o.
Residence: Mlynské nivy 56, 821 05 Bratislava – Ružinov district
ID number: 54 122 856
TIN: 2121582639
VAT number: SK2121582639
Registration: Business Register of the Municipal Court Bratislava III, section: Sro, insert
number: 159113/B

1.2. The provider operates in the field of renting classic or electric scooters and bicycles through its mobile
application "SVÍŠT".

1.3. You can contact the provider in one of the following ways:
a) through the relevant window in the "SVÍŠT" Mobile Application;
b) by e-mail at info@svist.sk;
c) by phone at the Provider's customer service number +421 949 485 798.

2. DEFINITIONS OF TERMS AND RULES OF INTERPRETATION

2.1. For the purposes of these Terms and Conditions, the terms below have the following meanings:
a) Business conditions – these General Terms and Conditions of the "SVÍŠT" mobile application;
b) Provider – Provider of Services and Mobile Application mentioned in Art. 1 of these Terms and
Conditions. The Provider is a legal entity registered in the Commercial Register, which is in relation to
the User in the position of a supplier within the meaning of para. § 52 par. 3 of the Civil Code;
c) User – user of the Mobile Application and/or Services. Users are understood exclusively as
consumers within the meaning of sec. § 52 par. 4 of the Civil Code. In accordance with the previous
sentence, a consumer is understood as a natural person who, when concluding and fulfilling a
contract in accordance with these Terms and Conditions, does not act within the scope of his
business activity or other business activity. At the same time, only a person over the age of eighteen
(18) can be a User;
d) Web page - website www.svist.sk operated by the Provider;
e) Mobile application - Provider's application "SVÍŠT", available at https://svist.sk/#app, or through
the digital distribution platforms App Store and Google Play. The mobile app is available on Android
and Apple mobile devices with the latest software updates;
f) Services - all services offered by the Provider in the Mobile Application and available to the User.
These Services mainly include the rental and use of the Provider's Vehicles and other related
services required for recharging, maintenance, pick-up of the Vehicles, which are available to the
User in the Mobile Application. The Services may consist of other related tools, support and services,
to which the Provider may also enable access from the Website, the Provider's page on Facebook or
Instagram, the offer of online or telephone support, or any other access point that will be provided
to the User in connection with the provision of the Services. . The scope of the Services, as well as
their geographic availability, may change from time to time, especially with regard to the Available
Territory;
g) Price list - Provider's price list for Services, available in the Mobile Application and on the Website;
h) Vehicles - vehicles that the Provider provides for rent to the User through the Mobile Application.
These primarily include scooters and bicycles, which can be either classic (i.e. human-powered) or
electric. The range of available Vehicles may change from time to time, especially with regard to the
Available Territory;
i) Account – user Account in the Mobile Application through which the User has access to the
Services;
j) User Content - any text, images or information that the User or any other person using the Mobile
Application or Website adds and/or provides to the Provider within the interface of the Mobile
Application, Website or any other contact point of the Provider in connection with the provision of
Services;
k) Available Territory – a defined territory in a certain area or municipality where the Vehicles and
Services are available. The Provider provides Services only on the territory of the Slovak Republic,
and only within the Available Territory. Based on the detected location of the User, there may be
restrictions on the provision of Services. The User can check the available Territory through the
virtual map in the Mobile Application. It should be taken into account that in some cases, inaccurate
determination of the position by the GPS signal may cause deviations in the determination of the
location of the Available Territory;
l) Permitted Parking Space - permitted parking space according to generally binding legal regulations,
especially with regard to legal regulations and instructions issued by the local government with
regard to the type of Vehicle. Permitted Parking Spaces are displayed in virtual form in the Mobile
Application interface. It should be taken into account that in some cases, inaccurate determination
of the location by the GPS signal may cause deviations in the determination of the location of the
Permitted Parking Space. When parking the Vehicle, the User is obliged to verify on the spot
whether it is a Permitted Parking Space.
m) Driving rules – Driving rules govern the conditions for driving and operating Vehicles, especially with
regard to the safety of the User and his surroundings, road traffic and compliance with the relevant
regulations relating to driving Vehicles. Driving rules are listed in Appendix no. 1 to these Terms and
Conditions and form an integral part thereof;
n) Return policy – Complaints procedure mentioned in Art. 16 of these Terms and Conditions, which
applies to the handling of complaints about Services;
o) Civil Code - Act. no. 40/1964 Coll. Civil Code as amended;
p) Consumer Protection Act - Act. no. 250/2007 Coll. on consumer protection and on the amendment
of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended;
q) Law no. 102/2014 Coll. - Act no. 102/2014 Coll. on consumer protection when selling goods or
providing services on the basis of a contract concluded at a distance or a contract concluded outside
the seller's premises and on the amendment of certain laws as amended;
r) Copyright - Act. no. 185/2015 Coll. Copyright Act as amended;
s) Personal Data Protection Act - Act. no. 18/2018 Coll. on the protection of personal data and on the
amendment of certain laws, as amended;
t) GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on
the protection of natural persons with the processing of personal data and on the free movement of
such data, which repeals Directive 95/46/EC (General Data Protection Regulation);
u) ARSS - Act. no. 391/2015 Coll. on alternative resolution of consumer disputes, as amended;
v) RSO – An online dispute resolution platform, available on the website
http://ec.europa.eu/consumers/odr/;
w) SOI or Supervisory Authority - SOI Inspectorate for the Bratislava Region, Department of
Supervision, referred to in Art. 19 of these Terms and Conditions.
2.2. Terms indicated with a capital initial letter and terms defined in the legal regulations of the Slovak
Republic or legal acts of the European Union have the same meaning when they are used in these Terms
and Conditions. In case of different definitions, the definition given in these Terms and Conditions shall
prevail.
2.3. Capitalized terms have the same meaning throughout the Terms and Conditions, while their meaning is
preserved even if they are used in a different grammatical or verbal form, or are used with a small initial
letter if it is clear from the context that it is a defined term.
2.4. Words listed:
a) only in the singular they also include the plural and vice versa;
b) in one genus they also include another genus;
c) only as persons they include firms and companies and vice versa.
2.5. Any reference to the legislation of the Slovak Republic or legal acts of the European Union also refers to
any change thereof, i.e. j. the regulation or act in its valid wording is always used.
2.6. Headings serve only for greater clarity of the Terms and Conditions and have no meaning in the
interpretation of these Terms and Conditions.
2.7. The original and legally binding text of these Terms and Conditions is written in the Slovak language. In
the event that any other language version of these Terms and Conditions is drawn up, the decisive
version is always the version in the Slovak language.

3. GENERAL PROVISIONS

3.1. These Terms and Conditions regulate the rights and obligations between the Provider as the operator of
the Mobile Application and the Service provider on the one hand, and the User of these Services and the
Mobile Application on the other.
3.2. The business conditions regulate every use of the Service within the Mobile Application, but also the
Services that the User accesses from the Website, the Provider's page on Facebook, Instagram, or
another social network, the offer of online or telephone support, or any other access point that the User
will have in in connection with the provision of Services provided.
3.3. Before using the "SŠIŠT" Mobile Application and/or using the Services, the User is obliged to carefully
read these Terms and Conditions. Among other things, they determine how the Provider will provide its
Services, how to register in the Mobile Application and create your Account, how to start and stop
driving the Vehicle, what to do in case of any problem and other important information.
3.4. The Mobile Application is an author's work within the meaning of the Copyright Act, to which the
Provider exercises all property rights in its name and on its account exclusively. The scope of usage rights
to the Mobile Application and the conditions of its use by Users are determined by these Terms and
Conditions.
3.5. These Terms and Conditions come into force on the day of their publication in the Mobile Application.
3.6. The Provider and the User hereby agree that communication between them will be carried out mainly
through the Mobile Application.

4. CONTRACTUAL RELATIONSHIP BETWEEN PROVIDER AND USER

4.1. These Terms and Conditions apply to the following contractual relationships between the Provider and
the User:
a) Agreement on the use of the Mobile Application, concluded in accordance with section § 51 of the
Civil Code; a
b) Vehicle rental agreement, concluded in accordance with section § 663 et seq. of the Civil Code.
4.2. The contract for the use of the Mobile Application is created by the creation of a User Account in the
3
Mobile Application and lasts for the entire time that this Account is active (i.e. until it is canceled and
removed), unless these Terms and Conditions provide otherwise.
4.3. The Vehicle Rental Agreement applies to individual Vehicle rentals within the Mobile Application and is
created upon starting a drive in accordance with clause 10.8 of these Terms and Conditions. This
contract also includes other related Services required for recharging, maintenance, pick-up of Vehicles,
which are available to the User in the Mobile Application. Please note that the Agreement on the use of
the Mobile Application does not in itself establish the right to conclude a Vehicle Rental Agreement.
4.4. The contracts mentioned in the previous point are consumer contracts in accordance with para. § 52 of
the Civil Code. At the same time, these are contracts concluded at a distance in accordance with para. §
2 par. 1 Act. no. 102/2014 Coll.
4.5. The details of both contracts, including the moment of their conclusion, subject matter, specification of
performance and terms of termination, are determined by these Terms and Conditions.

5. CREATION OF AN ACCOUNT IN THE MOBILE APPLICATION AND CONCLUSION OF AN AGREEMENT ON
THE USE OF THE MOBILE APPLICATION

5.1. To use the Services, you need to install the Mobile Application and create your user Account.
5.2. Each person interested in using the Mobile Application can create only one Account.
5.3. In order for the User to be able to use the Mobile Application, he must have a mobile phone with a web
interface that meets the technical requirements of the Mobile Application. Each time the Mobile
Application is downloaded, it is automatically checked whether the user's mobile phone meets these
requirements.
5.4. The user is responsible for ensuring that mobile data communication is possible and bears all fees
charged by his mobile service provider in connection with data transmission.
5.5. Creating an Account and establishing a contractual relationship with the Provider is not enforceable
against the Provider. The Provider may refuse the creation of an Account to the interested party without
giving a reason, or also due to the unavailability or non-functionality of the Service; or if he reasonably
believes that the User will not comply with these Terms and Conditions; or if he is unable to ensure the
operation of the Service to the User within the agreed period or price; or even if the User does not agree
on alternative payment.
5.6. By creating an Account, you agree to these Terms and Conditions.
5.7. An account can be created in the following way:
a) by logging into the Mobile Application using an already created Google account or Apple ID; or
b) by entering your mobile number in the Mobile Application, which will be linked to the User Account
upon successful registration;
5.8. For the purpose of double verification, the person interested in creating an Account may subsequently
be sent a verification password via SMS, which must be entered in the relevant registration line.
5.9. After successful verification of the applicant, the applicant will be asked to completely and accurately fill
in the basic and necessary information for the proper creation of the Account, including name, surname,
email address, telephone number and confirmation of the age of the applicant. The interested party is
obliged to provide all mandatory data to create an Account, correctly, accurately and truthfully.
5.10. If the Provider discovers that the mandatory data was not properly and completely provided when
creating the Account (for example, incorrect, false or outdated data), the Provider will refuse to create
the Account. In such a case, the interested party is obliged to fill in and send correct and complete data
again to create an Account.
5.11. After properly and completely filling out and sending the mandatory data, the interested party will be
notified in the Mobile Application about the creation of an Account. By clicking on the appropriate button ("continue" / "continue") in this notification, the Agreement on the use of the Mobile Application
is concluded and the interested party is allowed access to the Mobile Application interface and its
functionalities.
5.12. Based on the User's agreement with these Terms and Conditions, the Provider grants the User a limited,
non-exclusive, non-sublicensable, revocable and non-transferable license to access the Mobile
Application and use it on the User's device, exclusively in connection with the User's use of the Services.

6. USING THE ACCOUNT IN THE MOBILE APPLICATION

6.1. The user is responsible for the correctness and up-to-dateness of his data in the Account and,
accordingly, is obliged to update them as necessary. This applies in particular to his name, surname,
e-mail address, telephone number and payment details.
6.2. The User is responsible for access to his Account, for its control and security, and in particular for:
a) login information, including the Account password;
b) all activities carried out in the Account, such as, in particular, but not exclusively, activation
(unlocking), use, deactivation (completion of driving), and proper parking of Vehicles in accordance
with these Business Terms and Conditions, or in the Permitted Parking Place, as well as for any
failures during execution of the listed activities, with the exception of reporting that the Account has
been misused in accordance with the following point of these Terms and Conditions.
6.3. If the User discovers that there has been unauthorized access to his Account or its unauthorized use, or
to the loss of control over his Account, he is obliged to immediately inform the Provider about this fact.
Without this, the Provider assumes that the Account is used by an authorized person.
6.4. If the interface of the Mobile Application, Website or any other point of contact of the Provider in
connection with the provision of Services allows it and is intended for it, the User is entitled to provide
or add Content to the Provider through these contact points of the Users.
6.5. User Content must comply with these Terms and Conditions and generally binding legal regulations.
6.6. The Provider does not claim ownership of the User Content, and this right remains with the User and any
third parties whose content is linked to the User Content.
6.7. By providing the User Content to the Provider, the User grants the Provider a worldwide, non-exclusive,
free and perpetual license to use, copy, reproduce, distribute, adapt, reformat, modify, publish,
translate, grant a license, grant a sublicense and use the User Content anywhere and in any form for the
purposes of providing Services (including possibly allowing other Users to view the User's Content).
6.8. If the User's Content includes any content owned by third parties, the User is obliged to ensure that the
Provider can be granted the aforementioned license for such content.
6.9. The Provider is obliged to ensure that the use of User Content by the Provider does not in any way
interfere with the User's right to privacy.
6.10. The Provider has the right to monitor any User Content and refuse or delete User Content if it believes
that it violates these Terms of Business.
6.11. When using the Mobile Application, the User may not:
a) circumvent the security functions of the Mobile Application, interfere with them or otherwise
interfere with them;
b) enable another person to use the Mobile Application on behalf of the User;
c) use the Mobile Application if access to the Account has been temporarily blocked or if the Account
has been deactivated by the Provider;
d) defend, or promote or engage in any unlawful or illegal conduct or conduct that may result in
damage to property or injury to any person;
e) edit, cancel, or change the Mobile Application, interfere with it, or penetrate its code;
f) Knowingly abuse the Mobile Application by introducing viruses, Trojan horses, worms, logic bombs
or other material that would damage the Mobile Application or any of its users;
g) collect data from the Mobile Application in violation of these Terms of Business;
h) provide or submit User Content that contains nudity or violence or is offensive, threatening,
obscene, misleading, false or aggressive;
i) provide or send User Content that the User does not own or has the right to use, or that would
otherwise infringe the copyrights, trademarks or other rights of third parties;
j) use User Content in violation of the license terms established by the owner;
k) provide or send any information or comments about another person without their consent;
l) threaten, abuse or invade the privacy of others or cause inconvenience or trouble, cause fear,
anxiety, embarrassment or alarm or otherwise harass others;
m) use automated systems, including any "robots", "spiders" or "off-line readers", to access the Mobile
Application in a manner that sends a greater number of messages to the Mobile Application than a
human can reasonably create at the same time; or
n) perform other actions that are considered inappropriate use of the Mobile Application.
6.12. The Provider may update the Mobile Application from time to time, especially for the purpose of
improving the quality of the Services.
6.13. We try to eliminate any errors in the Mobile Application as soon as possible, but you hereby
acknowledge that the functionality of the Mobile Application may occasionally be limited for technical
reasons and it is not always possible to guarantee the continuous, unlimited and error-free operation of
the Mobile Application. We bear no responsibility for damages that arise as a result of non-functionality
or incorrect operation of the Mobile Application.

7. TEMPORARY BLOCKING OF ACCESS TO THE ACCOUNT

7.1. The Provider may temporarily block the User's access to the Account in the following cases:
a) if data important for the performance of the contract are not correctly entered in the Account;
b) if the User is in arrears with payments for fees within the meaning of these Terms and Conditions
and the Price List despite a previous reminder;
c) if the User commits other serious violations of these Terms and Conditions and/or generally binding
legal regulations, court decisions, law enforcement agencies or other state administration bodies or
other public administration bodies;
d) if the User loses the mobile phone that is connected to his Account, or if someone steals this mobile
phone, or if in any other way third parties are allowed to use the Account without authorization.
7.2. The Provider will unblock the Account without undue delay after the reason for the blocking has
disappeared.
7.3. The Provider may prevent further use of the Vehicles if the User repeatedly violates these Terms and
Conditions even after being notified of such violation by the Provider.

8. CANCELLATION OF THE MOBILE APPLICATION ACCOUNT AND TERMINATION OF THE AGREEMENT FOR
THE USE OF THE MOBILE APPLICATION

8.1. Cancellation of the User Account in the Mobile Application terminates the Agreement on the use of the
Mobile Application.
8.2. At any time after creating an Account, the User can request its cancellation and deletion through the
Mobile Application in the Profile section by clicking on the Delete Account button. If, for technical
reasons, it is not possible to request the cancellation and deletion of the Account via the Mobile
Application, the User may request the Provider via e-mail to the customer support address info@svist.sk.
8.3. The Provider is entitled to cancel the User's Account in the following cases:
a) if the User repeatedly fails to pay the due fees to the Provider, despite the fact that the Provider has
warned of such cases of non-performance;
b) if the User provides incorrect information or conceals facts during the process of creating an
Account, or during the contractual relationship with the Provider, in such a way that it would be
unreasonable to expect the Provider to continue the contractual relationship;
c) if important data for the performance of the contract are not correctly entered in the Account;
d) if the User does not stop violating these Terms and Conditions, despite having been notified of such
a violation by the Provider, or if he does not remove the existing consequences of such violations
within a reasonable period of time;
e) if the User drives the Vehicle under the influence of alcohol or drugs;
f) if the User makes his login data available to his Account to another person;
g) if the User tries to use the Mobile Application in violation of the license conditions set by the
Provider, especially if he manipulates or copies the Mobile Application in an inappropriate way.
8.4. The cancellation and removal of the Account takes place at the moment of confirmation of the
cancellation or removal by the Provider. This moment simultaneously terminates the Agreement on the
use of the Mobile Application.

9. ACCESS TO THE SERVICES, THEIR USE AND CONCLUSION OF THE VEHICLE RENTAL AGREEMENT

9.1. The user is entitled to use the Services subject to the simultaneous fulfillment of the following
conditions:
a) has a properly created and active Account;
b) is at least eighteen (18) years old and meets all requirements established by generally binding legal
regulations relating to the driving of Vehicles, including the legal regulations of the local government
in which the Vehicle is to be used by the User;
c) is physically fit to use the Vehicle and has the necessary skills and knowledge to safely and
competently use, operate and drive the Vehicle;
d) The User linked his Account with a valid credit or debit card, or chose another payment method
supported by the Mobile Application. The user can do so directly in the Mobile Application interface.
9.2. Services available through the Mobile Application are only accessible with an Internet connection. There
are no individual technical requirements for the Internet connection, but the quality of the Service may
be affected by the Internet speed.
9.3. The Provider is entitled to send text messages (SMS), push notifications and e-mail messages to the User
in connection with the provision of Services.
9.4. The Vehicle rental service depends on the availability and range of Vehicles provided. The User can rent
only those Vehicles that are marked as available in the Mobile Application.
9.5. Vehicles are only available in the Accessible Territory. It should be taken into account that in some cases,
the inaccurate determination of the position by the GPS signal may cause deviations in determining the
position of the User and/or the Vehicle.
9.6. Before selecting a Vehicle, clicking on a specific Vehicle in the Mobile Application will display a panel
with basic information, including the price for unlocking the Vehicle, the minute rate, the maximum
speed and the Vehicle's battery status (if the Vehicle has a battery).
9.7. To unlock the Vehicle, it is necessary for the User to pair the desired Vehicle in their Mobile Application,
either:
a) by scanning the QR code placed on a specific Vehicle; or
b) by writing the numerical code located on a specific Vehicle in the appropriate line in the Mobile Application.
9.8. Carrying out any of the activities mentioned in the letter. a) or b) of the previous point of the Terms and
Conditions is considered a binding offer by the User to conclude a Vehicle rental contract. The Provider
accepts this offer by releasing the Vehicle for use by the User, thereby concluding the Vehicle Rental
Agreement for the given trip.
9.9. The Mobile Application also allows the User to reserve a Vehicle if the User is located at least 1.5 km
from the desired Vehicle. The vehicle can be reserved for a maximum of thirty (30) minutes, i.e. no more
than thirty (30) minutes may elapse from the moment the reservation is made to the start of the ride.
After the specified reservation time has expired, the Provider is entitled to cancel the reservation. The
reservation may be charged in accordance with the Price List. The user can make a reservation a
maximum of three times (3x) during one calendar day.
9.10. The Vehicle rental period begins when the User unlocks the Vehicle for use and ends when the ride is
completed, which occurs when the User clicks on the button "Complete the ride" (or on a similar button
in the Mobile Application), unless otherwise stated in these Terms and Conditions.
9.11. The User is obliged to inform the Provider in advance of any defects or damage to the Vehicle that he
becomes aware of before starting the ride (e.g. frame damage, worn tires, etc.). If such defects appear to
be clearly capable of disrupting traffic safety or the general functionality of the Vehicle, the User may not
use the Vehicle.
9.12. If the Provider discovers any serious malfunctions during the use of the Vehicle by a given User, he is
entitled to contact this User by phone at the number listed in his Account for this purpose.
9.13. During the duration of the trip under the Vehicle Rental Agreement for the given trip, the User is
responsible for having read and understood:
a) these Terms and Conditions, in particular point 10.1 establishing the basic conditions for the use of
the Services by the User;
b) all requirements established by generally binding legal regulations relating to the driving of Vehicles,
including the legal regulations of the local government in which the Vehicle is to be used;
c) The driving rules listed in Appendix no. 1 of these Terms and Conditions;
d) any other instructions, manuals and instructions provided in the Mobile Application.
9.14. The vehicle is the property of the Provider. The User may not dispose of the Vehicle in a way other than
permitted, in particular, may not disassemble, modify, repair, damage it in any way, or to destroy. The
User may also not leave the Vehicle unattended during the rental period.
9.15. The User assumes full responsibility for the care of the Vehicle during the rental period and for returning
it to the Permitted Parking Space in the same condition as when it was taken over at the beginning of the
rental.
9.16. Completion of the trip, and thus of the specific rental, is only possible if the Vehicle is located within the
Permitted Parking Space and outside the zone where parking of Vehicles is prohibited.
9.17. Please note that completing the ride is not possible without an internet connection. In the event that the
User does not have an Internet connection at that location, he will have to move the Vehicle to another
suitable location where he has an Internet connection.
9.18. If, for technical reasons, the User cannot end the ride via the Mobile Application, the User must notify
the Provider of this fact without undue delay so that he can take further steps to end the rental.
9.19. After completing the ride and thus ending the rental, the User will be shown an information panel in the
Mobile Application about the completed ride with data on the total rental period and the fee for the
given ride.
9.20. If the electric Vehicle runs out of power during the rental period, the User must stop driving in
accordance with the instructions in the Mobile Application and these Terms and Conditions and park it in
the Permitted Parking Space.
9.21. The User is not authorized to allow another person to use the Vehicle that he has unlocked himself.
9.22. By sending a binding offer to rent a Vehicle, its reservation, or any other binding offer for any Service
within the meaning of these Terms and Conditions, the User gives consent to start providing the Service
and loses the right to withdraw from the Vehicle Rental Agreement. The User cannot withdraw from the
contract, the subject of which is the provision of the Service, if its provision began with the express
consent of the User and the User declared that he was properly informed that by expressing this
consent, he loses the right to withdraw from the contract after the full provision of the Service, if full
provision of the Service.
9.23. The Provider is entitled to withdraw from the Vehicle rental Agreement due to the unavailability of the
Services, or for reasons of force majeure, or if, even after making all the efforts that can be fairly
required of the Provider, the Provider is unable to provide the Service to the User within a reasonable
period of time or at a price that is listed in the Price List. The Provider is obliged to immediately inform
the User of this fact and return the already paid payment for the Service within fourteen (14) days from
the notification of withdrawal from the contract, by transfer to the bank account specified by the User in
his Account.
9.24. The Provider and the User agree that if the Price List sets a maximum fee for one trip, and the User
reaches this fee within the scope of his one trip, the trip is terminated and thus the specific Vehicle
Rental Agreement is terminated. If the User is interested in continuing to use the Vehicle, he must make
another drive through the Mobile Application, which leads to the conclusion of a new Vehicle rental
Agreement.
9.25. Failure to comply with the Driving Rules or safety measures for the permitted use of Vehicles constitutes
a material violation of these Terms and Conditions and may lead to:
a) temporary blocking of the User's access to the Account or any other application of the Provider or
refusal and/or cessation of the provision of Services by the Provider;
b) immediate, temporary or permanent removal of User Content;
c) sending a notification;
d) taking legal action against the User, including demanding reimbursement of all costs (such as, among
other things, reasonable administrative and legal costs) incurred in connection with the violation in
question; a
e) providing this information to law enforcement authorities.

10. ACCIDENT PROCEDURE

10.1. In connection with the use of the Services, the User is obliged to report any accidents, damage, personal
injury, theft or loss of the Vehicle to the Provider without undue delay.
10.2. After an accident, the User must inform the police without undue delay and ensure that the police
officially register the accident, if this is required in terms of generally binding legal regulations.
10.3. If the police refuse to make a record of the accident or if it is not possible for some other reason, the
User will notify the Provider of this fact without undue delay and will coordinate the next procedure with
him. This applies regardless of whether the accident was caused by the User himself or by a third party.
10.4. The user may not leave the scene of the accident until:
a) the police do not complete the accident report (or, if the police cannot make an accident report until
the User reports the accident to the Provider and complies with its reasonable instructions); a
b) shall properly carry out all measures to secure evidence or mitigate damages that were agreed with
the Provider.
10.5. The user is obliged to provide true information about the accident, especially about the place of its
occurrence.
10.6. Vehicles are covered by liability insurance. The User is prohibited from acknowledging or paying for any
damage covered by liability insurance without the prior consent of the Provider.

11. USER RESPONSIBILITY

11.1. The User acknowledges and agrees that his use of the Services, Vehicles and related accessories is at his
sole and personal risk and that the Provider shall not be liable for any consequences, claims, demands,
lawsuits, losses, liabilities, damages, injuries, fees, costs and expenses, fines, legal fees or damages of
any kind, whether foreseeable or unforeseeable and whether known or unknown, which the User or
third parties may suffer in connection with the User's use of the Services. The user acknowledges all
such risks and understands that:
a) driving the Vehicles involves a number of obvious and less obvious risks, dangers and threats that
may result in injury or death to the User or others, as well as property damage, and that such risks,
dangers and threats cannot always be predicted or prevented ; a
b) A vehicle is a machine that can fail, even when properly maintained, and such failure can result in
injury; a
c) the maximum load limit of the Vehicle is 100 kg, unless otherwise stated directly on the Vehicle.
d) wearing a helmet or other protective equipment and strictly following the Driving Rules and these
Terms and Conditions is necessary to reduce the risk of injury to the User and the risk of injuring or
harming other persons;
11.2. If the User's use of any Service results in injury to another person or damage to property, the User will
be responsible for all consequences, claims, demands, lawsuits, losses, liabilities, damages, injuries, fees,
costs and expenses, fines, legal fees, court disputes or damages of any kind, whether foreseeable or
unforeseeable, whether known or unknown.
11.3. In the event that, as a result of the User's actions, the Provider will have to comply with the claims of
third parties, the User will be solely responsible for this, while the User undertakes to indemnify the
Provider for all damages incurred in connection with such third party claims.
11.4. The User is responsible for all violations of road traffic regulations, public order regulations and other
legal provisions for which he is responsible in connection with the use of the Vehicle. The User is further
responsible for all resulting fines, fees and costs and must indemnify the Provider in connection with any
resulting third party claims. For the avoidance of doubt, the User shall not be liable in the event that
such fines, fees, costs or claims arise from its use of the defective Vehicle, provided that such use is in
accordance with these Terms and Conditions.
11.5. The User is not liable to the extent that the Provider is compensated for the damage by the insurer, and
no recourse claim against the Provider will be asserted.
11.6. The User is responsible for any fines, fees, damages or any other charges incurred by the Provider, if
these result from the use of any Vehicle by the User, including the User parking the Vehicle incorrectly
(e.g. outside of a Permitted Parking Space). The Provider is entitled to pay all fines, fees and damages
that have been imposed on him directly or that have been delivered to him on behalf of the User,
thereby giving him the right to reimbursement of these amounts by the User. In such a case, the Provider
is entitled to demand an appropriate administrative fee from the User, up to the amount of EUR 30
(thirty euros and zero euro cents, in other words).
11.7. The Provider is further authorized to charge the User the following fees for the Vehicle unlocked through
the User's Account:
a) pick-up fee up to EUR 100 (one hundred euro and zero euro cents in words), if the Vehicle is parked
outside the Permitted Parking Place. This amount consists of the Provider's costs for picking up the
Vehicle and related damages;
b) a fee in the amount of the costs necessary to repair or replace the Vehicle and its accessories in the
event that the Vehicle appears damaged beyond normal wear and tear, is in a state of breakdown or
is intentionally destroyed;
c) a fee for the loss of the Vehicle up to EUR 120 (in words, one hundred and twenty euros and zero
euro cents), in the event that the Vehicle is lost without notification to the Provider. This amount
consists of the costs of searching for the Vehicle and related fees until the time the vehicle is found,
as well as the maximum driving fees indicated in the Mobile Application, depending on the time
required to find the Vehicle, as well as the Provider's other collection costs and related damages;
d) a fee of up to EUR 500 (in words five hundred euros and zero euro cents), in the event that the
Vehicle is not found or returned (e.g. the drive is completed and the Vehicle is parked) within
forty-eight (48) hours. In such a case, the Provider may, at its sole discretion, consider the Vehicle as
lost or stolen and report the incident to the police;
e) a fee for incorrect parking up to EUR 10 (in words ten euros and zero euro cents), if the Vehicle is not
parked in accordance with the Driving Rules or if it is not documented by a clear photo at the end of
the trip, which shows that it is Vehicle properly parked. The User agrees that improper parking or
failure to take a clear photo of the Vehicle at the end of the journey constitutes a violation of these
Terms and Conditions and declares that the imposition of a fee in the sense of this letter of the
Terms and Conditions is a reasonable and necessary measure to ensure the proper use of parking
areas, public spaces and the safety and comfort of persons , which use these spaces.

12. RESPONSIBILITY OF THE PROVIDER

12.1. All Services, Vehicles and accessories are provided on an "as is" and "as available" basis. The Provider
makes no representations, warranties or guarantees that the Services, Vehicles or their accessories will
be in good or faultless condition, or that there will be no delays, omissions, interruptions or inaccuracies
in connection with them.
12.2. The provider does not provide any claims, guarantees, consents, or promises, whether implied or
express, as to whether:
a) the information (including instructions in the Mobile Application) about the Services is accurate,
complete, correct, adequate, useful, timely or reliable;
b) any errors or malfunctions in the Services will be removed or corrected;
c) the Services will be available at any given time or place of use of the Services; a
d) is the User's use of the Services in accordance with generally binding legal regulations in any place of
use of the Services.
12.3. All implied conditions and warranties of any kind in connection with the Services are excluded to the
maximum extent permitted by generally binding legal regulations. Nothing in these Terms of Business
shall exclude, limit or alter any warranties, representations, conditions, rights or remedies arising under
or imposed by any applicable law unless they can be lawfully excluded, modified or varied.
12.4. If any representation, warranty or condition is implied or imposed by any applicable law and cannot be
excluded (“Non-excludable provision"), while the Provider cannot limit the User's claim in case of
violation of the Non-Excludable Provision, then the Provider's responsibility for the violation of the
Non-Excludable Provision is limited exclusively to the extent required by generally binding legal
regulations.
12.5. The total liability of the Provider for any claims arising from these Terms and Conditions, including claims
based on tort or other reasons, may in no case exceed the amount of EUR 500 (in words five hundred
euros and zero euro cents) or the amount of fees paid to the Provider for the rental period during which
the to the incident, accident or event giving rise to the claims, whichever amount is less. However, the Provider does not limit the User's right to demand compensation for damages or to use any other legally authorized means in the event of non-compliance of the Services provided with these Terms and
Conditions.
12.6. Neither the Provider nor the User shall be liable for damages, delays or failures in the performance of
these Terms and Conditions, as a result of circumstances beyond the reasonable control of the breaching
party, including any natural events, earthquakes, fires, floods, wars, acts of terrorism, civil, industrial or
military unrest, sabotage, strikes or lockouts, pandemics, epidemics, riots, loss or disruption of
communications services, major cyber attacks, court orders, acts of civil or military power, or
governmental, judicial or regulatory action.
12.7. To the maximum extent permitted by generally binding legal regulations, the Provider and its
representatives, directors or employees are not responsible for any losses or damages that the User may
incur on the basis of these Terms and Conditions or in connection with them or as a result of the use of
the Mobile Application or Services, as are, among others:
a) any direct or indirect property damage or monetary loss;
b) lost profit or loss of expected savings;
c) loss of business, contracts, contacts, goodwill and other losses that may arise as a result of business
interruption;
d) loss or inaccuracy of data; or
e) any other loss or damage.

13. PRICE FOR SERVICES AND PAYMENT TERMS

13.1. For the provision of Services, including the rental of a Vehicle, the User will be charged fees in
accordance with the Price List according to the type of Vehicle and the specific Service selected. Fees
and other payments may be subject to applicable taxes and other local government deductions, which
may increase the fees for the Services.
13.2. The price list may set a maximum fee for one ride. Reaching this fee within one trip will result in the
termination of the trip by the Provider, and thus also the termination of the specific Vehicle rental
Agreement. If the User is interested in continuing to use the Vehicle, he must make another drive
through the Mobile Application.
13.3. After completing the trip, a window with information about the completed trip, including information
about the total price (including the relevant value added tax), will be displayed in the Mobile Application.
The total rental fee is payable upon termination of the Rental Agreement for a given ride, unless the ride
could not be terminated for reasons beyond the User's control.
13.4. The user shall pay the fees within the meaning of these Terms and Conditions using the selected
payment method in the Mobile Application. For this purpose, the Provider cooperates with an external
payment service provider.
13.5. The Provider is entitled to charge the User for all fees and amounts incurred pursuant to these Terms
and Conditions, through the selected payment method linked to the User's Account. Such fees and other
payments may be subject to applicable taxes, by which the fees may be increased.
13.6. The User is responsible for ensuring that the means of payment chosen by him are sufficient to pay the
fees for renting the Vehicle. If the payment cannot be made due to a lack of funds or for other reasons
for which the User is responsible, the Provider is entitled to charge the User a fee for the costs actually
incurred. This does not affect any other legal rights and remedies available to the Provider.
13.7. In the event that the User does not agree with any fee charged through the selected payment method, it
is necessary to contact the Provider in accordance with these Terms and Conditions, within ten (10)
working days of making the payment.
13.8. The User's bank may charge additional fees for the use of their credit or debit card, which are not
displayed in the Mobile Application.
13.9. The User is obliged to immediately inform the Provider of any changes related to the payment method
chosen by him connected to his Account, which could make it impossible to pay any fees charged by the
Provider in accordance with these Terms and Conditions. The user can do so by adding new data about
his card to his Account in the Mobile Application.

14. BENEFITS

14.1. In connection with the provision of Services, the Provider may issue advertising and discount coupons or
codes, or provide Users with various benefits based on the fulfillment of objectively determined criteria
and/or milestones (hereinafter collectively referred to as "Benefits“).
14.2. Benefits may be subject to additional terms and conditions of the Provider, which further specify the
conditions and application of Benefits.
14.3. The Provider reserves the right to suspend, change or cancel the Benefits at any time at its sole and
absolute discretion. This does not affect benefits already obtained.
14.4. Benefits are non-transferable, unless otherwise stated in the Mobile Application, and their validity
period may be limited to a certain period of time.
14.5. Benefits cannot be sold, exchanged for cash or otherwise alienated.
14.6. If the Provider has a reasonable suspicion that the use or application of the Benefit was erroneous,
fraudulent, illegal or contrary to the applicable terms of use of the Benefit or these Terms and
Conditions, it may temporarily block the User's access to the Account, cancel the Account or stop the
provision of Services and Benefits.

15. RETURN POLICY

15.1. The Complaints Procedure listed in this article of the Terms and Conditions applies to the handling of
complaints about the Services.
15.2. The Provider is responsible for errors in the Service to the extent established by generally binding legal
regulations and the Terms and Conditions, and the User is obliged to file a complaint with the Provider
without delay in accordance with the valid Complaints Procedure.
15.3. The complaint procedure in this form is valid for all business cases, unless other warranty conditions are
contractually negotiated.
15.4. The User has the right to claim a warranty from the Provider only for the Service that shows errors
caused by the Provider, is covered by the warranty and was purchased from the Provider.
15.5. The Provider is obliged to check the operation of the Service after it has been provided by the Provider. If
he does not do so, he can make claims from errors found during this check, only if he proves that the
Service already had these errors at the time it was provided.
15.6. During the warranty period, the User has the right to have the error removed free of charge after
notifying the Service Provider and proving that the Service was purchased from the Provider (for
example, a confirmation of payment for the Service, an invoice).
15.7. Complaints are processed by the Provider on working days, via the Mobile Application in the relevant
support window or via the e-mail address info@svist.sk, by phone or in writing to the contact details
listed in the header of these Terms and Conditions.
15.8. The provider is obliged to accept the complaint in any of its establishments where receiving the
complaint is possible, i.e. at its headquarters or at a designated person in accordance with section § 18
par. 2 of the Consumer Protection Act.
15.9. In the place designated for receiving complaints, the Provider is obliged to ensure the presence of a person authorized to handle complaints in accordance with section § 18 par. 3 of the Consumer Protection Act.
15.10. The User is obliged to complain about errors in the Service to the Provider without unnecessary delay,
otherwise the User's right to the Provider to remove the error free of charge will expire.
15.11. The Provider or a designated person will issue a confirmation to the User about the application of the
Service complaint in the appropriate form chosen by the Provider, in particular through a notification in
the Mobile Application. If this is not possible for objective reasons (e.g. for technical reasons), the
Provider or a designated person will issue a confirmation in the form of an e-mail or in writing.
15.12. In the confirmation of the application of the complaint, the Provider is obliged to indicate exactly the
errors of the Service in accordance with sec. § 18 par. 5 of the Act on Consumer Protection and instruct
the User as a consumer about his rights arising from section § 622 and para. § 623 of the Civil Code.
15.13. if it is claim made through means of remote communication (e.g. through the Mobile Application), the
Provider is obliged to deliver confirmation of the claim to the User immediately; if it is not possible to
deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest
together with a document on the completion of the claim. Confirmation of the application of the claim
does not need to be delivered if the User has the opportunity to demonstrate the application of the
claim in another way.
15.14. On the basis of the decision of the User, which of its rights in accordance with section § 622 and para. §
623 of the Civil Code applies, the Provider or a designated person is obliged to determine the method of
handling the complaint according to section § 2 letter m) of the Consumer Protection Act immediately, in
more complex cases within three (3) days from the start of the complaint procedure, in justified cases,
especially if a complex technical evaluation of the Service status is required, no later than thirty (30) days
from the start of the complaint procedure.
15.15. After determining the method of handling the complaint, the Provider or the designated person will
handle the complaint immediately, in justified cases the complaint can be handled later. However, the
processing of the claim may not take longer than thirty (30) days from the date of application of the
claim.
15.16. After the expiration of the deadline for processing the complaint, the User as a consumer has the right to
withdraw from the contract or has the right to a new provision of the Service. The Provider informs the
User about the end of the complaint procedure and the result of the complaint through the Mobile
Application. If this is not possible for objective reasons (e.g. for technical reasons), the Provider informs
the User in the form of an e-mail or registered letter to the User's address.
15.17. Along with information about the termination of the complaint procedure and the result of the
complaint, the User will receive a complaint protocol. If the User has filed a complaint within the first
twelve (12) months from the conclusion of the contract, the Provider may handle the complaint by
rejecting it only on the basis of the statement of an expert or an opinion issued by an authorized,
notified or accredited person or the opinion of a designated person (hereinafter referred to as
"professional assessment“).
15.18. Regardless of the result of the professional assessment, the Provider may not require the User to pay the
costs of the professional assessment or other costs related to the professional assessment of the Service.
15.19. If the User made a complaint about the Service after twelve (12) months from the conclusion of the
contract and the Provider rejected it, the person who processed the complaint is obliged to indicate in
the complaint handling document to whom the User can have the Service assessed for a professional
assessment.
15.20. If the User submits the Service for expert assessment to a specified person specified in the claim
document, the costs of the expert assessment of the Service, as well as all other related costs, are borne
by the Provider, regardless of the result of the expert assessment.
15.21. If the User proves the Provider's responsibility for the claimed service error through a professional
assessment, he can apply the claim again; the warranty period does not expire during the professional
assessment of the Service.
15.22. The Provider is obliged to reimburse the User within fourteen (14) days from the date of the renewed
claim all costs incurred for the professional assessment of the Service, as well as all related costs
incurred purposefully. A renewed claim cannot be rejected.
15.23. The User does not have the right to apply the guarantee for errors that the Provider was informed about
at the time of concluding the contract, or about which, taking into account the circumstances under
which the contract was concluded, he must have known.
15.24. The Provider can always provide the User with a new Service instead of removing the defect, if this does
not cause serious difficulties for the User.
15.25. The User's right to claim the warranty with the Provider expires:
a) if the User does not prove that he purchased the Service from the Provider;
b) by not reporting obvious errors in the provision of the Service;
c) upon expiry of the warranty period of the Service;
d) damage to the Service caused by the User;
e) by unprofessional handling or service of the Service;
f) damage to the Service by unavoidable and/or unforeseeable events;
g) damage to the Service through accidental destruction and accidental deterioration;
h) by unprofessional intervention or other force majeure intervention;
i) intervention in the Service by an unauthorized person.
15.26. The provider is obliged to handle the complaint and end the complaint procedure in one of the following
ways:
a) by removing the error of the Service;
b) by providing a new Service;
c) by returning payment for the Service;
d) by providing a reasonable discount on the payment for the Service;
e) a written invitation to take over the performance specified by the Provider;
f) by reasoned rejection of the Service complaint.
15.27. The Provider is obliged to issue a written document to the User about the method of determining the
method of processing the claim and the processing of the claim no later than thirty (30) days from the
day of the claim application via the Mobile Application or e-mail or the postal or courier or delivery
service provider.
15.28. The warranty period is twenty-four (24) months, unless a different warranty period is specified for
specific cases, and it begins to run from the day the Service is provided to the User.
15.29. The warranty period is extended by the period during which the User could not use the Service due to
warranty repair of the Service.
15.30. In case of provision of a new Service, the User will receive a document on which the new Service will be
indicated via the Mobile Application. Any other claims are applied on the basis of the original invoice and
proof of payment for the Service and this claim document. In the case of provision of a new Service, the
warranty period starts again from the provision of the new Service, but only for the new Service.
15.31. All warranty repairs are free of charge, if the right to claim the warranty according to these Terms and
Conditions has not expired by the time of their application.
15.32. If it is a rectifiable error, the complaint will be handled depending on the User's decision in accordance
with these Terms and Conditions in the following way:
a) The provider will ensure that the error is removed; or
b) The Provider will provide a new Service.
15
15.33. If it is an error that cannot be removed, or one repeatedly repeated removable error, or a larger number
of different removable errors that prevent the Service from being properly used as error-free, the
Provider will fix, depending on the User's decision, in accordance with these The terms and conditions of
the complaint in the following way:
a) by providing another new Service, functional, with the same or better technical parameters; or
b) in the event that the Provider cannot provide another new Service, the claim will be settled by
issuing a credit note for the faulty Service.
15.34. Complaint handling applies only to errors listed in the complaint form.
15.35. For the purposes of a complaint, the occurrence of one removable error more than twice is considered a
multiple-repeated removable error.
15.36. For the purposes of the complaint, the occurrence of more than three different removable defects at the
same time is considered a greater number of different removable defects.
15.37. For the purposes of the complaint, the period during which the User cannot properly use the Service
after the conclusion of the contract due to errors in the Service is considered to be a period of more than
fourteen (14) days in total.
15.38. In the event that the Provider terminates the complaint procedure as a justified rejection of the
complaint, but the error of the Service objectively exists and has not been eliminated, the user of the
Service may exercise his right to eliminate the error of the Service through the court.

16. DECISIVE RIGHT

16.1. The legal order of the Slovak Republic applies to these Terms and Conditions, as well as to individual
contracts on the use of the Mobile Application and vehicle rental contracts.
16.2. The relevant provisions of the Civil Code, the Consumer Protection Act, Act No. 102/2014 Coll., Act on
Personal Data Protection, Act No. 22/2004 Coll. on electronic commerce and on amendments to the law
no. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on
amendments to certain laws as amended by Act no. 284/2002 Coll. and other applicable generally
binding legal regulations.
16.3. In the event that mutual disputes between the Provider and the User arising in connection with the
fulfillment of obligations under the Terms and Conditions or in connection with them are not resolved by
agreement, the disputes arising, including disputes regarding their validity, interpretation or termination,
will be resolved at the local and subject-matter competent general court of Slovakia of the Republic
according to the substantive and procedural regulations of the Slovak Republic. This does not affect the
possibility of alternative dispute resolution within the meaning of Art. 17 of these Terms and Conditions.

17. ALTERNATIVE DISPUTE RESOLUTION

17.1. The User is entitled to contact the Provider with a request for redress if he was not satisfied with the
manner in which the Provider handled his complaint or if he believes that the Provider has violated his
rights.
17.2. If the Provider responds negatively to the request according to the previous point, or does not respond
to it within thirty (30) days from the date of its sending, the User has the right to submit a proposal for
the initiation of alternative dispute resolution to the entity of alternative dispute resolution.
17.3. Subjects of alternative dispute resolution are authorities and authorized legal entities in accordance with
sec. § 3 ARSS, e.g. Slovak Trade Inspection, whereby the User is entitled to choose the subject of
alternative resolution of consumer disputes, to whom to turn.
17.4. When submitting a proposal, the user proceeds in accordance with sec. § 12 ARSS.
17.5. An alternative dispute resolution can be used to settle a dispute between the User and the Provider
arising from the consumer contract, or related to the consumer contract.
17.6. The value of the dispute, which is settled by alternative dispute resolution, must exceed the amount of
EUR 20 (twenty euro and zero euro cents).
17.7. The subject of alternative dispute resolution may demand from the User a fee for initiating an
alternative dispute resolution of a maximum amount of EUR 5.00 (five euros and zero euro cents),
including value added tax, first at the same time as sending a notification about the initiation of an
alternative dispute resolution.
17.8. The user is entitled to use the RSO online dispute resolution platform to resolve their disputes in the
language of their choice.
17.9. The user can use the RSO platform, which is available on the website, for an alternative resolution of
their dispute http://ec.europa.eu/consumers/odr/.
17.10. When submitting a submission to the RSO platform, the user fills out an electronic complaint form. The
information it submits must be sufficient to determine the relevant online alternative dispute resolution
entity. The user can attach documents to support his complaint.

18. PRIVACY

18.1. In accordance with these Terms and Conditions, the Provider will collect and process personal data when
providing the Services and the Mobile Application to the User. When processing personal data, the
Provider will comply with all requirements established by generally binding legal regulations, in
particular the GDPR and the Personal Data Protection Act.
18.2. The mobile application allows Users to locate Vehicles by sharing data about their geographic location. In
order for the Provider to properly provide the Service to the User, the User's location can be tracked
through the Mobile Application.
18.3. More detailed information on the scope of acquisition, storage and processing of personal data by the
Provider in connection with the Mobile Application and the provision of Services is available directly in
the Mobile Application in the Support section - Terms of personal data protection, as well as on the
Website https://svist.sk/ochranaosobnychudajov.

19. SUPERVISORY AUTHORITY

19.1. The supervisory authority of the Provider is the Inspectorate of the Slovak Trade Inspection for the
Bratislava region, Bajkalská 21/A, P.O. BOX no. 5, 820 07 Bratislava, Department of Supervision, tel. no.
02/58 27 21 72, 02/58 27 21 04, fax no. 02/58 27 21 70 ("SELF" or "Supervisory Authority“).
20. CHANGE OF BUSINESS TERMS
20.1. The Provider reserves the right to unilaterally change these Terms and Conditions, including their
annexes and the Price List, due to:
a) changes in circumstances that could not have been foreseen at the original effective date of the
Terms and Conditions and whose non-compliance would significantly disturb the balance of the
contractual relationship, e.g. a change in legislation that would have an impact on performance
according to the Terms and Conditions, or a change in the performance of third parties provided to
the Provider in connection with the operation of the Mobile Application, which are necessary for its
proper functioning in relation to Users; or
b) changes in conditions on the market for the provision of scooter and bicycle rentals; or
c) increase in costs on the part of the Provider related to the provision of the Service or its part or
changes in the rate of inflation published by the Statistical Office of the Slovak Republic for previous periods; or
d) changes to the Provider's marketing strategy; or
e) changes in the marketing or technological development of the Mobile Application and/or similar
applications with regard to the nature of the Services provided; or
f) a legislative change that has a direct or indirect impact on the contractual terms (including a change
in the rate of value added tax or other payment); or
g) the issuance of a decision by a competent public authority (including EU authorities), which
establishes the Provider's obligation or right to make the given change;
h) if it is necessary to compensate for the increased costs caused by the price increase of third parties
from whom the Provider takes the services and services necessary for the proper functioning of the
Mobile Application and the operation of the Vehicles.
20.2. The Provider will announce the change in the Terms and Conditions through the Mobile Application and
the website www.svist.sk.
20.3. The Provider and the User are always bound by the provisions of the Terms and Conditions valid at the
time of validity of the Agreement.
20.4. All changes will be considered approved unless you object to them in writing within six (6) weeks from
the day the Provider notifies you of them. The User will be informed about his right to object to the
changes at the same time as the changes are communicated to him.
20.5. If any provision of the Terms and Conditions becomes invalid, ineffective, or unenforceable, the other
provisions unaffected by this remain in full force. In such a case, the Provider will replace such a
provision with a valid, effective and enforceable provision that will differ as little as possible from the
principles agreed in these Terms and Conditions while preserving the economic and legal purpose and
meaning of the replaced provision.
Annex no. 1 to the General Terms and Conditions of the "SVÍŠT" mobile application

DRIVING RULES

1. SECURITY CHECKS

1.1. The User is responsible for carrying out a safety check before each use of the Vehicle, which includes,
among other things, checking:
a) good frame condition;
b) good condition of the wheels (i.e. that the wheels are not torn out or blocked by dirt or mud);
c) safe operation of brakes;
d) sufficiently charged battery;
e) functionality of the Vehicle bell;
f) good condition of lights and reflectors, if the User intends to drive the Vehicle at night or in reduced
visibility;
g) whether the Vehicle is free of signs of damage, unusual or excessive wear or other mechanical
problem or in need of maintenance; a
h) whether the User follows the instructions, especially according to the set of safety tools that you
received at the time of renting the Vehicle through the Mobile Application.
1.2. While driving, the User is obliged to constantly monitor whether the Vehicle and its operation meet the
aforementioned safety requirements. If at any time while driving, the User discovers that there has been
a violation of safety requirements, or notices another potential danger, threat or malfunction, he must
stop driving the Vehicle at the first safe moment and report the incident in accordance with point 11.1 of the Terms and Conditions.

2. ROAD SAFETY

2.1. Safety must always come first when driving and operating the Vehicle. When using the Vehicle, driving it
or operating it, the User is obliged to:
a) comply with all applicable generally binding traffic laws;
b) follow the instructions given in the set of security tools in the Mobile Application interface;
c) use safety equipment in accordance with the recommendations and requirements of generally
binding legislation that is reasonably required to reduce the risk of personal injury (such as a helmet,
protectors and suitable footwear);
d) not operate or drive the Vehicle under the influence of alcohol, drugs, medication or other
substances that may impair or reduce the ability to safely operate the Vehicle;
e) obey the speed limit and adjust the speed according to the situation and with regard to driving
experience, road conditions and condition, condition of the Vehicle, weather conditions, traffic
density and other traffic conditions so that the User can stop the Vehicle without hitting any
obstacle that can reasonably be expected on the road;
f) not use a mobile phone, tablet, laptop, text messaging device, music player or any other device that
could distract attention from the safe operation of the Vehicle;
g) not to drive the Vehicle on unpaved roads, on water (outside of safe city roads) or anywhere else
where it is prohibited, illegal, or where it may be unpleasant for others;
h) not to use the Vehicle for racing, driving on mountains or for stunt or similar purposes;
i) not to use the Vehicle for vehicle testing, driver training, commercial transport of people or
commercial transport of goods (e.g. courier routes, food delivery);
j) not to use the Vehicle to transport easily flammable, toxic or otherwise dangerous materials, if their volume exceeds the usual amount in the household;
k) do not use the Vehicle on expressways, highways and roads with increased or limited traffic;
l) not drive the Vehicle in the opposite direction;
m) not drive the Vehicle on roads that are intended exclusively for pedestrians;
n) not to drive outside the permitted section indicated in the Mobile Application with regard to the
Accessible Territory;
o) not drive on broken or dangerous roads or in bad or dangerous weather conditions, including snow,
hail, ice, ice, freezing rain or lightning storms, which could endanger the safety of driving the Vehicle;
p) do not exceed the maximum weight limit of 100 kg;
q) do not drive other persons on the Vehicle;
r) not to carry any objects (e.g. briefcases, backpacks, bags and/or other objects) if they would hinder
the safe driving of the Vehicle; a
s) wear bright clothing or a reflector (or other reflective element) so that the User is visible to others
clearly visible to road users in all weather conditions.
2.2. The User is obliged to immediately stop the Vehicle whenever a warning light appears on the display
located near the handlebars or an error signal is displayed, and contact the Provider to determine
whether it is possible to continue driving safely.

3. PARKING

3.1. When parking the Vehicle, the User is obliged to:
a) park the Vehicle in a manner that does not conflict with any generally binding legal regulation,
including the regulations of the local governments in whose jurisdiction the Vehicle is located;
b) park exclusively within the Permitted Parking Spaces and outside the area where Vehicle parking is
prohibited;
c) park in such a way that the vehicle does not block the road, obstruct traffic or excessively obstruct
the sidewalk;
d) not to park the Vehicles in a way that threatens the safety of road traffic or the rights or legitimate
interests of third parties;
e) park the Vehicle in a visible place and in a stationary position so that other users can use it;
f) if the Vehicle has a stand, the User is obliged to park it using the stand;
g) follow the parking instructions displayed in the Mobile Application;
h) report any Vehicle that is not parked in a Permitted Parking Space while using the Services by
notifying the Provider in accordance with clause 11.1 or using the relevant function in the Mobile Application.
3.2. Vehicles may not be parked in the following manner:
a) at right angles to the roadway, at right angles to sidewalks, near intersections, or in a way that
otherwise obstructs road traffic; or
b) near trees, road signs, traffic lights, parking machines, vending machines, third-party fences,
benches, containers, trash cans, in front of or near emergency exits and fire department buildings, in
front of entrances or exits, in zones where no stopping, on access roads leading to public transport
nodes, on cycle paths, at orientation aids for the blind, at pedestrian crossings, inside buildings, in
the inner courtyards of buildings, near other vehicles, in parks and green areas, in places where the
vehicle would obscure advertisements or street equipment or where the operation of the
equipment would be impaired, in places reserved for loading and unloading or in places reserved for
other users or services, or in places where parking the Vehicle would obstruct the space required for
wheelchair users and persons with a disability.
3.3. Vehicles may not be parked in the following locations:
a) on private premises or on company premises;
b) in inner courtyards;
c) in parking garages;
d) in parking lots for customers, especially in front of shopping centers, supermarkets, restaurants and
bars;
e) in parking lots of universities and other public facilities;
f) in indoor spaces;
g) in places subject to parking restrictions for certain days or times of day or for certain vehicles.
3.4. At the request of the Provider, the User is obliged in good faith to provide information about the exact
place where the User parked the Vehicle.